Terms & Conditions | Golden Line VIP Transport

Legal & Compliance

Terms and Conditions
of Service

Date: July 1, 2026

1. Acceptance of Terms

By accessing our website, communicating with our dispatch team, or confirming a booking with Golden Line Chauffeur Services, you (the “Client” or “Passenger”) agree to be legally bound by these Terms and Conditions.

2. Booking and Confirmations

  • All bookings are subject to vehicle and chauffeur availability.
  • A booking is only considered legally confirmed once Golden Line issues a formal digital confirmation containing a Booking ID via email or WhatsApp.
  • Golden Line reserves the right to upgrade a client to a higher-tier vehicle at no additional cost if the requested vehicle category is unavailable due to unforeseen logistical requirements or fleet maintenance.

3. Pricing, Tolls, and Wait Times

  • Fixed Pricing: Quotes provided for point-to-point transfers and hourly hires are fixed, inclusive of fuel, chauffeur, and standard municipal tolls.

  • Wait Time Policy: For standard transfers, a complimentary waiting time of 15 minutes is provided. For airport pickups, 60 minutes of complimentary wait time is provided after the flight lands. Exceeding these limits will incur standard hourly standby charges.

  • Route Deviations: Unplanned stops or significant route deviations requested by the passenger during a fixed-route transfer may result in additional distance/time fees.

4. Passenger Conduct & Legal Compliance

  • KSA Laws: All passengers must strictly adhere to the laws of the Kingdom of Saudi Arabia during transit.

  • Prohibited Items: The transport of illegal substances, hazardous materials, or unregistered weapons is strictly forbidden.

  • Smoking Policy: All Golden Line vehicles are strictly non-smoking environments (including e-cigarettes and vaping). Violation of this policy will result in an immediate SAR 1,000 detailing penalty.

  • Chauffeur Authority: The chauffeur reserves the right to terminate the ride immediately, without refund, if passengers exhibit abusive behavior, violate public decency laws (Dhawq Al Aam), or demand illegal driving maneuvers.

5. Vehicle Damage & Cleaning Fees

The Client assumes full financial responsibility for any excessive damage or severe soiling caused to the vehicle’s interior or exterior by themselves or their guests. If the vehicle requires professional detailing or repairs (e.g., severe liquid spills, burns, or physical damage), the Client’s on-file payment method will be charged the exact cost of the repair plus a vehicle downtime fee.

6. Luggage & Capacity Limits

  • By law, the vehicle cannot carry more passengers than its registered seatbelt capacity.
  • Luggage must safely fit within the vehicle’s designated cargo area. Chauffeurs are mandated to refuse overloaded baggage that obscures their rear-view visibility or poses a safety hazard to passengers.

7. Limitation of Liability and Force Majeure

Golden Line Chauffeur Services shall not be held liable for any missed flights, missed meetings, or financial losses caused by circumstances beyond our direct control. This includes, but is not limited to: severe traffic congestion, unexpected road closures, extreme weather conditions (e.g., severe sandstorms), or third-party traffic accidents.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Riyadh.